At the ABP conference on the 10th and 11th of November, I was struck by the professionalism of the presenters and the high standard of their content. I wanted to share a few of the ‘nuggets’ I picked up with you.
The ‘know it all’ and ‘learn it all’ culture difference
Matthew Syed introduced these two terms, the first reflecting a fixed mindset. The ‘know it all’ mindset can have some adverse effects:
Everyone wants to look like the smartest person in the room, it’s all about showing off what you know, not being interested in what others might know.
The competitive attitude undermines psychological safety.
The need to be right can lead to ‘blame the customers’ mindset.
And, as very often ‘people like us’ sound more intelligent, this attitude can lead to a monoculture in the organization.
Not great then!
The ‘learn it all ‘culture, more like a growth mindset, is much more interested in a diversity of knowledge and resources in the room, including the tactic knowledge that is part and parcel of different life experiences. It is this that enhances the ‘granular capacity’ of a group or organization to understand the diverse world of their customers and other stakeholders. In essence, we need a growth mindset and diversity to solve complex interdisciplinary problems. I thought these two terms very useful to summarise the difference.
Some fascinating takeaways
The 2-for-the-price-of-1 employee
Andrew Whyatt- Sames, introduced this concept of an employee which I hadn’t come across before. With a 2-4-1 employee, the employer gets the unpaid services of the partner at home doing all the domestic work enabling the employee to work ‘as if’ he or she had no other responsibilities. An arrangement which, not only takes us back to the 1950s, but, of course, also disadvantages all those employees who have to carry their own load at home.
‘Be nice to them or they’ll leave’
Summed up the message to bosses trying to revert to the good old pre-covid days of 7/5 office attendance. That ship has sailed.
Poor mental health on average costs employers £1652 per employee per annum
So asserted Maria Gardener while also sharing that Deloittes found a 5:1 return on investment in well being in their 2020 research. However, it depends how you spend the money. One size does not fit all, and an over reliance on sticky plasters and panic stations has little long-term benefit. Wellbeing needs to extend to financial wellbeing. You can offer your employees resilience workshops and mindfulness apps until they are coming out of their ears, but if you don’t pay them enough to make ends meet, then all a bit beside the point.
Ghost Meetings
These are non-existent meetings that desperate people book just for just to give themselves space to recharge in overpacked office days.
How to hack happiness
Amanda Potter from Betalent’s took us on a deep dive into the neurophysiology of both happiness and stress, with great suggestions for how to ‘hack’ happiness. I was delighted to see I was already using so many
Snacking on nuts and seeds supports acetylcholine production, a rebalancing chemical
Celebrating little wins produces dopamine. Yeah, I did it, I changed the filters on the hoover!
Chocolate. Okay, so my go to is a Lint Easter Bunny rather than worthy dark chocolate but I’m sure its just as good for the serotonin
And I’ve recently discovered Epsom salts in a hot bath – it was on the list, honest!
The decisive amongst us are 12 times more likely to be high performing than those plagued by procastrination.
Psychological safety
Amanda and her team undertook some research identifying the characteristics of psychologically safe teams or spaces, which include such things such as
Feeling personally connected,
Feeling included,
Appreciating and being appreciated.
While in psychologically unsafe teams or spaces people want to please, feel they have to be nice all the time, defer to leadership, are consensus driven, and seek consistency. All of which leads us back round to our opening idea of the ‘know it all culture’ with its premium on people who think like us and a lack of dissent.
My thanks to everyone. It was a great event, really one of the better conferences out there.
Other Resources
Sarah Lewis is the owner and principal psychologist of Appreciating Change. She is author of ‘Co-Creating Planning Teams For Dialogic OD’, ‘Positive Psychology in Business’ ‘Positive Psychology at Work’ and ‘Positive Psychology and Change’ both published by Wiley. She is also the lead author of 'Appreciative Inquiry for Change Management'.
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More blog posts categorised as ‘Thought Provoking’
Many years ago, there was a period of dislocation in my work life and I was suddenly scrabbling to relaunch my independent career with no work on the horizon. At the time we had very little savings and I was the main earner for our household of four. I was feeling worried and anxious.
A friend, who lived abroad, was briefly in the country and we had a chance to catch up. She asked how I was, and I started to explain my financial worries and work concerns. Abruptly she cut across me to say, ‘But when you’re working you earn good money, right?’